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Zbl 1159.90362
Chen, Jing; Bell, Peter C.
The impact of customer returns on pricing and order decisions. (English)
[J] Eur. J. Oper. Res. 195, No. 1, 280-295 (2009). ISSN 0377-2217

Summary: We address the simultaneous determination of price and inventory replenishment when customers return product to the firm. We examine cases when the quantity of returned product is a function of both the quantity sold and the price, in single and multi-period problems, with and without uncertainty in demand.\par We derive results for optimal prices and order quantities and discuss how the firm should change price and inventory quantities in order to mitigate the negative effects of returns from customers.

MSC 2000:: *90B30 Production models
90B50 Multiple-criteria decision making
90B05 Inventory management

Keywords: pricing; revenue management; customer returns; newsvendor problem with price effects; market segmentation

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