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\iteman{io-port 05841322}
\itemau{Bohus, Dan; Rudnicky, Alexander I.}
\itemti{The RavenClaw dialog management framework: architecture and systems.}
\itemso{Comput. Speech Lang. 23, No. 3, 332-361 (2009).}
\itemab
Summary: We describe RavenClaw, a plan-based, task-independent dialog management framework. RavenClaw isolates the domain-specific aspects of the dialog control logic from domain-independent conversational skills, and in the process facilitates rapid development of mixed-initiative systems operating in complex, task-oriented domains. System developers can focus exclusively on describing the dialog task control logic, while a large number of domain-independent conversational skills such as error handling, timing and turn-taking are transparently supported and enforced by the RavenClaw dialog engine. To date, RavenClaw has been used to construct and deploy a large number of systems, spanning different domains and interaction styles, such as information access, guidance through procedures, command-and-control, medical diagnosis, etc. The framework has easily adapted to all of these domains, indicating a high degree of versatility and scalability.
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\itemut{dialog management; spoken dialog systems; error handling; focus shifting; mixed-initiative}
\itemli{doi:10.1016/j.csl.2008.10.001}
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