@article {IOPORT.05841322,
    author       = {Bohus, Dan and Rudnicky, Alexander I.},
    title        = {The RavenClaw dialog management framework: architecture and systems.},
    year         = {2009},
    journal      = {Computer Speech and Language},
    volume       = {23},
    number       = {3},
    issn         = {0885-2308},
    pages        = {332-361},
    publisher    = {Elsevier Science (Academic Press), Oxford},
    doi          = {10.1016/j.csl.2008.10.001},
    abstract     = {Summary: We describe RavenClaw, a plan-based, task-independent dialog management framework. RavenClaw isolates the domain-specific aspects of the dialog control logic from domain-independent conversational skills, and in the process facilitates rapid development of mixed-initiative systems operating in complex, task-oriented domains. System developers can focus exclusively on describing the dialog task control logic, while a large number of domain-independent conversational skills such as error handling, timing and turn-taking are transparently supported and enforced by the RavenClaw dialog engine. To date, RavenClaw has been used to construct and deploy a large number of systems, spanning different domains and interaction styles, such as information access, guidance through procedures, command-and-control, medical diagnosis, etc. The framework has easily adapted to all of these domains, indicating a high degree of versatility and scalability.},
    identifier   = {05841322},
}