06049696

j

06049696 Phung-Duc, Tuan Kawanishi, Ken'ichi Multiserver retrial queues with after-call work. Numer. Algebra Control Optim. 1, No. 4, 639-656 (2011). 2011 American Institute of Mathematical Sciences (AIMS), Springfield, MO EN multiserver retrial queue after-call work call center level-dependent QBD process truncation method stability conditions stationary distribution

doi:10.3934/naco.2011.1.639

The authors study a c-server retrial system with finite capacity $K$. A blocked customers joins an infinite virtual capacity orbit and then retries to occupy server again. Unlike classical retrial queues, an extra after-call work is done by server after a customer leaves the system. The case $K Evsei Morozov (Petrozavodsk)