\input zb-basic
\input zb-ioport
\iteman{io-port 50192979}
\itemau{Tesch, Debbie B.; Miller, Ruth; Jiang, James J.; Klein, Gary}
\itemti{Perception and expectation gaps of information systems provider skills: the impact on user satisfaction}
\itemso{Inf. Syst. J. 15, No. 4, 343-355 (2005).}
\itemcc{}
\itemut{}
\itemli{doi:10.1111/j.1365-2575.2005.00201.x}
\end