Result 1 to 20 of 148 total
A hybrid approach for multi-criteria evaluation of airport service quality. (English)
Int. J. Serv. Stand. 7, No. 1, 78-94 (2011).
1
Path analysis of the consequences of customer service skills: an exploratory study in Jordan. (English)
Int. J. Serv. Stand. 7, No. 1, 50-77 (2011).
2
The price of quality in digital information goods: an empirical investigation. (English)
Int. J. Serv. Stand. 7, No. 1, 35-49 (2011).
3
Relation between brand equity and purchase intention in hotel industry. (English)
Int. J. Serv. Stand. 7, No. 1, 18-34 (2011).
4
SERVQUAL dimensionality: an investigation of presentation order effect. (English)
Int. J. Serv. Stand. 7, No. 1, 1-17 (2011).
5
Using importance ratings to create an information service quality measure. (English)
Int. J. Serv. Stand. 6, No. 3-4, 295-307 (2010).
6
Why people aren’t using wireless internet: a behavioural economics approach to technology preferences. (English)
Int. J. Serv. Stand. 6, No. 3-4, 271-294 (2010).
7
Efficiency of public passenger transport by rail in larger cities: European biased perspective. (English)
Int. J. Serv. Stand. 6, No. 3-4, 256-270 (2010).
8
How to measure service quality in internet banking. (English)
Int. J. Serv. Stand. 6, No. 3-4, 236-255 (2010).
9
Indicators and standards for measuring intellectual capital of companies in the emerging industry: exemplified by biopharmaceutical companies. (English)
Int. J. Serv. Stand. 6, No. 3-4, 221-235 (2010).
10
Towards standardisation of E-zwich implementation: mapping SWOT analysis to management framework models approach. (English)
Int. J. Serv. Stand. 6, No. 3-4, 195-220 (2010).
11
A ’cloud-free’ security model for cloud computing. (English)
Int. J. Serv. Stand. 5, No. 4, 354-375 (2009).
12
Emergent quality standards for digital entertainment experience goods: the case of consumer audio. (English)
Int. J. Serv. Stand. 5, No. 4, 333-353 (2009).
13
Relationships among factors related to employee perceptions of the Green movement in organisations. (English)
Int. J. Serv. Stand. 5, No. 4, 316-332 (2009).
14
Service quality in the USA and mainland China’s fast-food restaurants. (English)
Int. J. Serv. Stand. 5, No. 4, 291-315 (2009).
15
How demographic differences influence customer satisfaction with the public service delivery in fiji. (English)
Int. J. Serv. Stand. 5, No. 3, 276-289 (2009).
16
Measuring financial integration in the BRIC nations. (English)
Int. J. Serv. Stand. 5, No. 3, 257-275 (2009).
17
Development of e-business standards in engineering services. (English)
Int. J. Serv. Stand. 5, No. 3, 236-256 (2009).
18
Detecting earnings management based on the quality of total accruals. (English)
Int. J. Serv. Stand. 5, No. 3, 214-235 (2009).
19
Improving economic efficiency of operating rooms: production planning approach. (English)
Int. J. Serv. Stand. 5, No. 3, 199-213 (2009).
20
Result 1 to 20 of 148 total
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