A stochastic programming model for scheduling call centers with global service level agreements. (English)
Eur. J. Oper. Res. 207, No. 3, 1608-1619 (2010).
1
Top-down attentional control in parkinson’s disease: salient considerations (English)
J. Cognitive Neuroscience 22, No. 5, 848-859 (2010).
2
Does the Erlang C model fit in real call centers? (English)
Winter Simulation Conference, 2853-2864 (2010).
3
A simulation based scheduling model for call centers with uncertain arrival rates (English)
Winter Simulation Conference, 2884-2890 (2008).
4
Partial cross training in call centers with uncertain arrivals and global service level agreements (English)
Winter Simulation Conference, 2252-2258 (2007).
5
Evaluating arrival rate uncertainty in call centers (English)
Winter Simulation Conference, 2180-2187 (2006).
6
Local analysis of behaviour in the adjusting-delay task for assessing choice of delayed reinforcement. (English)
Neural Netw. 15, No. 4-6, 617-634 (2002).
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