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io-port 05975108 Teixeira, Jorge; Patrício, Lia; Nunes, Nuno J.; Nóbrega, Leonel

Customer experience modeling: Designing interactions for service systems. (English)

Campos, Pedro (ed.) et al., Human-computer interaction ‒ INTERACT 2011. 13th IFIP TC 13 international conference, Lisbon, Portugal, September 5‒9, 2011. Proceedings, Part IV. Berlin: Springer (ISBN 978-3-642-23767-6/pbk). Lecture Notes in Computer Science 6949, 136-143 (2011).

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io-port 70384211 Teixeira, Jorge; Patrício, Lia; Nunes, Nuno Jardim; Nóbrega, Leonel

Customer experience modeling: designing interactions for service systems (English)

INTERACT (4), 136-143 (2011).

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io-port 70614899 Sarmento, Teresa; Patrício, Lia

Mobile service experiences: qualitative study with a broader perspective (English)

Mobile HCI, 413-414 (2010).

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io-port 70974532 Estellés, María Isabel Marante; Bria, María Company; Torres, Patricio Letelier; Grueso, Francisco Suárez

Gestión de requisitos basada en pruebas de aceptación: test-driven en su máxima expresión (English)

JISBD, 61-72 (2010).

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io-port 05802967 Patrício, Lia; e Cunha, João Falcão; Fisk, Raymond P.

Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank. (English)

Requir. Eng. 14, No. 3, 209-227 (2009).

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io-port 70365969 Pardiño, María; Terol, Rafael M.; Martínez-Barco, Patricio; Llopis, Fernando; Noguera, Elisa

Using IR-n for information retrieval of genomics track (English)

TREC (2007).

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io-port 70497004 Terol, Rafael M.; Palomar, Manuel; Martínez-Barco, Patricio; Llopis, Fernando; Muñoz, Rafael; Noguera, Elisa

The university of Alicante at CL-SR track (English)

CLEF, 769-772 (2005).

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io-port 70836900 Terol, Rafael M.; Martínez-Barco, Patricio; Llopis, Fernando; Martínez, Trinitario

An application of NLP rules to spoken document segmentation task (English)

NLDB, 376-379 (2005).

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io-port 70563869 Patrício, Lia; Fisk, Raymond P.; Cunha, João Falcão E.; Nunes, Nuno Jardim

Customer experience requirements for multi-platform service interaction: bringing services marketing to the elicitation of user requirements (English)

RE, 26-35 (2004).

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io-port 70987800 Patrício, Lia; Cunha, João Falcão E.; Fisk, Raymond P.; Nunes, Nuno Jardim

Designing interaction experiences for multi-platform service provision with essential use cases (English)

IUI, 298-300 (2004).

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io-port 02013425 Patrício, Lia; Falcão e Cunha, J.; Fisk, Raymond P.; Pastor, Oscar

Essential use cases in the design of multi-channel service offerings ‒ A study of internet banking. (English)

Cueva Lovelle, Juan Manuel (ed.) et al., Web engineering. International conference, ICWE 2003, Oviedo, Spain, July 14-18, 2003. Proceedings. Berlin: Springer. Lect. Notes Comput. Sci. 2722, 468-471 (2003).

Classification: H.4 H.5 C.2.1 C.2.6

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io-port 70259599 Patrício, Lia; Cunha, João Falcão E.; Fisk, Raymond P.; Pastor, Oscar

Essential use cases in the design of multi-channel service offerings - A study of internet banking (English)

ICWE, 468-471 (2003).

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io-port 71003239 Patrício, Lia; Cunha, João Falcão E.; Fisk, Raymond P.; Nunes, Nuno Jardim

Addressing marketing requirements in user-interface design for multiple platforms (English)

DSV-IS, 331-345 (2003).

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