Acceptance of e-invoicing in SMEs. (English)
Harris, Don (Ed.), Engineering psychology and cognitive ergonomics. 8th international conference, EPCE 2009, held as part of HCI international 2009, San Diego, CA, USA, July 19‒24, 2009. Proceedings. Berlin: Springer (ISBN 978-3-642-02727-7/pbk). Lecture Notes in Computer Science 5639. Lecture Notes in Artificial Intelligence, 289-296 (2009).
Summary: Electronic invoicing (e-invoicing) refers to the sending and receiving of invoices by electronic means. Small and media sized enterprises (SMEs) have not accepted e-invoicing to the same extent as large companies and the public sector in Sweden. The purpose of present study was to gain a better understanding of the acceptance of e-invoicing in SMEs, particularly small business, by describing the factors that affect e-invoicing in SMEs in rural area. The study is a part of a going on project “The Digital Age in Rural and Remote Areas” DARRA. We proposed a research model that found significant in prior research and grouped them into four different factors; organisational readiness, external pressure, owner/manager characteristics, and perceived benefit in the perception of e-invoicing in SMEs. To validate the model we collected data from owners/managers of SMEs by using a survey. The main results from present study indicate that SMEs are ready for acceptance of e-invoicing. Pressure from customers is considered to be an important factor for e-invoicing acceptance in SMEs. Furthermore, the SMEs perceive that acceptance of e-invoicing can be beneficial, and lead to increased internal efficiency as well as impact on business processes and relationships. The innovativeness of the owner/manager was also found to influence acceptance of e-invoicing.