io-port 05421240 Mastrianni, Steve;
Bantz, David F.;
Beaty, Kirk A.;
Chefalas, Tom;
Jalan, Srikant;
Kar, Gautam;
Kochut, Andrzej;
Lan, Dongjun;
O’connell, Larry;
Sailer, Anca;
Wang, Gang;
Wang, Qingbo;
Shea, Dennis G.
IT autopilot: A flexible IT service management and delivery platform for small and medium business. (English)
IBM Syst. J. 46, No. 3, 609-624 (2007).
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