Methodologies for automated telephone answering. (English)
Hacid, Mohand-Said (ed.) et al., Foundations of intelligent systems. 15th international symposium ISMIS 2005, Saratoga Springs, NY, USA, May 25‒28, 2005. Proceedings. Berlin: Springer (ISBN 978-3-540-25878-0/pbk). Lecture Notes in Computer Science 3488. Lecture Notes in Artificial Intelligence, 1-13 (2005).
Summary: We survey some of the approaches to dialogue representation and processing for modern telephone answering systems. We include discussions of their strong and weak points and some of the performance levels obtained by them.
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