\input zb-basic \input zb-ioport \iteman{io-port 50037185} \itemau{Ardagna, Danilo; Baresi, Luciano; Comai, Sara; Comuzzi, Marco; Pernici, Barbara} \itemti{A service-based framework for flexible business processes} \itemso{IEEE Software 28, No. 2, 61-67 (2011).} \itemcc{} \itemut{} \itemli{http://doi.ieeecomputersociety.org/10.1109/MS.2011.28} \end