05738203

j

05738203 Alryalat, Haroun Hawari, Samer Al Towards customer knowledge relationship management: integrating knowledge management and customer relationship management process. Int. J. Knowl. Manag. 7, No. 3, 145-157 (2008). 2008 IGI Global, Hershey, PA EN

doi:10.1142/S0219649208002020