\input zb-basic
\input zb-ioport
\iteman{io-port 05738203}
\itemau{Alryalat, Haroun; Hawari, Samer Al}
\itemti{Towards customer knowledge relationship management: integrating knowledge management and customer relationship management process.}
\itemso{Int. J. Knowl. Manag. 7, No. 3, 145-157 (2008).}
\itemcc{}
\itemut{}
\itemli{doi:10.1142/S0219649208002020}
\end