@misc {IOPORT.70963562,
    author       = {Rosemann, Michael and Mansar, Selma Limam and Reijers, Hajo A.},
    title        = {Introduction to the fourth workshop on business process design (BPD 2009)},
    howpublished = {Business Process Management Workshops, 3 (2009).},
    year         = {2009},
    doi          = {10.1007/978-3-642-12186-9_1},
    identifier   = {70963562},
}