id: 05968340
dt: a
an: 05968340
au: Ley, Daniel
ti: Expert-sided workflow data acquisition by means of an interactive interview
    system.
so: Kurosu, Masaaki (ed.), Human centered design. Second international
    conference, HCD 2011, held as Part of HCI international 2011, Orlando,
    FL, USA, July 9‒14, 2011. Proceedings. Berlin: Springer (ISBN
    978-3-642-21752-4/pbk). Lecture Notes in Computer Science 6776, 91-100
    (2011).
py: 2011
pu: Berlin: Springer
la: EN
cc: 
ut: Data Acquisition Method; Process Analysis; Task Analysis; Interview System;
    Process Thinking; Process Knowledge
ci: 
li: doi:10.1007/978-3-642-21753-1_11
ab: Summary: This paper outlines an approach for gathering workflow data via an
    interactive interview system. By means of this approach, data
    acquisition for a subsequent task and/or process analysis is conducted
    by a process expert instead of a process analyst as customary in
    application of conventional data acquisition methods. Beside other
    problems concerning existing techniques, this may solve the dilemma of
    a lacking common basis between expert and analyst in terms of process
    knowledge and process thinking. A classification method is described
    which allows a definition of processes acquirable by the system.
    Furthermore, a procedure for decomposing processes is used to gather
    workflow data in a systematic way. During system application, feedback
    by sub-process models directs experts to process thinking while system
    records impart process knowledge for the analyst. The applicability of
    this approach is shown by results of a first system evaluation.
    Advantages and disadvantages in relation to common data acquisition
    methods are stated.
rv: