id: 70832516
dt: a
an: 70832516
au: Jäntti, Marko; Kalliokoski, Jaakko
ti: Identifying knowledge management challenges in a service desk: A case study
so: eKNOW, 100-105 (2010).
py: 2010
pu: 
la: EN
cc: 
ut: 
ci: 
li: http://doi.ieeecomputersociety.org/10.1109/eKNOW.2010.20