id: 06020001
dt: j
an: 06020001
au: Sarkar, Ashok; Mukhopadhyay, Arup Ranjan; Ghosh, Sadhan Kumar
ti: Improvement of service quality by reducing waiting time for service.
so: Simul. Model. Pract. Theory 19, No. 7, 1689-1698 (2011).
py: 2011
pu: Elsevier Science, Amsterdam
la: EN
cc: 
ut: queuing; simulation; waiting time; gamma distribution; Weibull distribution
ci: 
li: doi:10.1016/j.simpat.2011.03.004
ab: Summary: One of the major concerns of any service organisation is the time
    customers have to spend waiting for service. As is well known, waiting
    time depends on a number of quantities, such as the system arrival
    rate, service rate, type of services, time of the day, and efficiency
    of the servers. In this paper, we propose a service model appropriate
    in the Indian banking industry and discuss the effectiveness of various
    solutions using simulation. The best solution found from the
    alternatives has been implemented. In this paper, we summarize the
    efforts and the results thereof.
rv: