70237564

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70237564 Jelliti, Manel Sibilla, Michelle Jamoussi, Yassine Ben Gh\'ezala, Henda Hajjami A model based framework supporting ITIL service IT management BMMDS/EMMSAD, 208-219 (2010). 2010 EN

doi:10.1007/978-3-642-13051-9_18