@article {IOPORT.50334567,
    author       = {Braunwarth, Kathrin Susanne and Kaiser, Matthias and M\"uller, Anna-Luisa},
    title        = {Economic evaluation and optimization of the degree of automation in insurance processes},
    year         = {2010},
    journal      = {Business & Information Systems Engineering},
    volume       = {2},
    number       = {1},
    pages        = {29-39},
    identifier   = {50334567},
}