\input zb-basic \input zb-ioport \iteman{io-port 50039299} \itemau{Artalejo, J. R.} \itemti{Accessible bibliography on retrial queues: progress in 2000-2009} \itemso{Mathematical and Computer Modelling 51, No. 9-10, 1071-1081 (2010).} \itemcc{} \itemut{} \itemli{doi:10.1016/j.mcm.2009.12.011} \end