05678883

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05678883 Pearson, Siani Sander, Tomas Sharma, Rajneesh Privacy management for global organizations. Garcia-Alfaro, Joaquin (ed.) et al., Data privacy management and autonomous spontaneous security. 4th international workshop, DPM 2009 and second international workshop, SETOP 2009, St. Malo, France, September 24--25, 2009. Revised selected papers. Berlin: Springer (ISBN 978-3-642-11206-5/pbk). Lecture Notes in Computer Science 5939, 9-17 (2010). 2010 Berlin: Springer EN privacy management business process outsourcing accountability

doi:10.1007/978-3-642-11207-2_2

Summary: In this paper we look at the complex area of a global outsourcing delivery model among different countries and/or organizations. In this case, privacy requirements stemming from requirements of various countries of data origin need to be honoured and taken into account during the data lifecycle. We review practical privacy management challenges arising in large, global organizations and discuss technology needed to address them. As a first example we describe the design of a privacy tool built and deployed to help an organization identify and manage privacy concerns in the context of Business Process Outsourcing (BPO). As a generalization of this technology we present an automated solution for scalable, accountable privacy management.