id: 05100807
dt: j
an: 05100807
au: Christensen, Mark J.
ti: Would You Do This to Your Customer?
so: IEEE Software 11, No.01, 12 (1994).
py: 1994
pu: IEEE Computer Society
la: EN
cc: 
ut: 
ci: 
li: doi:10.1109/MS.1994.10011