@article {IOPORT.05386745,
    author       = {Brazier, Frances M.T. and Jonker, Catholijn M. and Jungen, Frederik Jan and Treur, Jan},
    title        = {Distributed scheduling to support a call center: A cooperative multiagent approach.},
    year         = {1999},
    journal      = {Applied Artificial Intelligence},
    volume       = {13},
    number       = {1-2},
    issn         = {0883-9514},
    pages        = {65-90},
    publisher    = {Taylor \& Francis, Philadelphia, PA},
    doi          = {10.1080/088395199117496},
    identifier   = {05386745},
}