\input zb-basic \input zb-ioport \iteman{io-port 70343168} \itemau{Ward, Christopher; Buco, Melissa J.; Chang, Rong N.; Luan, Laura Z.} \itemti{A generic SLA semantic model for the execution management of E-business outsourcing contracts} \itemso{EC-Web, 363-376 (2002).} \itemcc{} \itemut{} \itemli{doi:10.1007/3-540-45705-4\_38} \end