@misc {IOPORT.70343168,
    author       = {Ward, Christopher and Buco, Melissa J. and Chang, Rong N. and Luan, Laura Z.},
    title        = {A generic SLA semantic model for the execution management of E-business outsourcing contracts},
    howpublished = {EC-Web, 363-376 (2002).},
    year         = {2002},
    doi          = {10.1007/3-540-45705-4_38},
    identifier   = {70343168},
}