@misc {IOPORT.70259370,
    author       = {Cappiello, Cinzia and Missier, Paolo and Pernici, Barbara and Plebani, Pierluigi and Batini, Carlo},
    title        = {QoS in multichannel IS: the MAIS approach},
    howpublished = {ICWE Workshops, 255-268 (2004).},
    year         = {2004},
    identifier   = {70259370},
}