05478947

j

05478947 Mazor, B. Zeigler, B.L. The design of speech-interactive dialogs for transaction-automation systems. Speech Commun. 17, No. 3-4, 313-320 (1995). 1995 Elsevier Science B.V. (North-Holland), Amsterdam EN I.2.7 H.4.3 C.2.1 speech recognition speech system dialog

doi:10.1016/0167-6393(95)00034-L

Summary: At GTE, our focus has been on developing speech-interactive systems, named OASIS, for service-order transactions. In this paper, we discuss our methodology for developing dialogs, describe the dialog developed for our service-disconnect application, and present data from a field trial of the disconnect system.