02175769

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02175769 Yurick, William Visualization tools for security administrators. Juels, Ari (ed.), Financial cryptography. 8th international conference, FC 2004, Key West, FL, USA, February 9--12, 2004. Revised papers. Berlin: Springer (ISBN 3-540-22420-3/pbk). Lecture Notes in Computer Science 3110, 112-113 (2004). 2004 Berlin: Springer EN

doi:10.1007/b98935

Summary: System Administrators are users too! While the focus of human-computer interaction in security has to this point in time been on end-users, an important class of users who manage networked systems should not be ignored. In fact, system administrators may have more effect on security than individual users since they manage larger systems on behalf of users. End-users have become dependent upon the availability of services such as network-attached storage, authentication servers, web servers, and email gateways. These Internet-scale services often have thousands of hardware and software components and require considerable amounts of human effort to plan, configure, install, upgrade, monitor, troubleshoot, and sunset. The complexity of managing these services is alarming in that a recent survey of three Internet sites showed that 51\% of all failures are caused by operator errors.