@misc {IOPORT.70995044,
    author       = {Mishne, Gilad and Carmel, David and Hoory, Ron and Roytman, Alexey and Soffer, Aya},
    title        = {Automatic analysis of call-center conversations},
    howpublished = {CIKM, 453-459 (2005).},
    year         = {2005},
    doi          = {10.1145/1099554.1099684},
    identifier   = {70995044},
}