@misc {IOPORT.70033144,
    author       = {Fischbach, Michael and Puschmann, Thomas and Alt, Rainer},
    title        = {Towards an interdisciplinary view on service science - the case of the financial services industry},
    howpublished = {FedCSIS, 521-527 (2011).},
    year         = {2011},
    identifier   = {70033144},
}