\input zb-basic
\input zb-ioport
\iteman{io-port 70511758}
\itemau{Vazey, Megan; Richards, Debbie}
\itemti{Troubleshooting at the call centre: A knowledge-based approach}
\itemso{Artificial Intelligence and Applications, 721-726 (2005).}
\itemcc{}
\itemut{}
\itemli{}
\end