\input zb-basic \input zb-ioport \iteman{io-port 70437410} \itemau{Casati, Fabio; Castellanos, Mal\'u; Dayal, Umeshwar; Shan, Ming-Chien} \itemti{A metric definition, computation, and reporting model for business operation analysis} \itemso{EDBT, 1079-1083 (2006).} \itemcc{} \itemut{} \itemli{doi:10.1007/11687238\_64} \end