@misc {IOPORT.70375508,
    author       = {J\"antti, Marko and Kinnunen, Kari},
    title        = {Improving the software problem management process: A case study},
    howpublished = {EuroSPI, 40-49 (2006).},
    year         = {2006},
    doi          = {10.1007/11908562_5},
    identifier   = {70375508},
}