@book {IOPORT.06079573,
    editor       = {Barros, Alistair and Gal, Avigdor and Kindler, Ekkart},
    title        = {Business process management. 10th international conference, BPM 2012, Tallinn, Estonia, September 3--6, 2012. Proceedings.},
    year         = {2012},
    isbn         = {978-3-642-32884-8},
    pages        = {xv, 354~p.},
    publisher    = {Berlin: Springer},
    doi          = {10.1007/978-3-642-32885-5},
    identifier   = {06079573},
}